Privacy Policy

Introduction

VeWell operates under the business name VeWell, located at Smetanova 84, 500 03 Hradec Králové, Czech Republic. We are committed to protecting your privacy and handling your personal data responsibly in accordance with the General Data Protection Regulation (GDPR) and applicable Czech Republic data protection laws.

Information We Collect

Personal Information You Provide

When you contact us or book a consultation, we collect:

Full name
Email address
Phone number
Any information you provide in messages or during consultations
Wellness goals and preferences related to our services

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

To provide nutritionist consultation services
To communicate with you about appointments and follow-ups
To send educational materials related to your consultation
To improve our services and website functionality
To comply with legal obligations
To respond to your inquiries and requests

Legal Basis for Processing

Under GDPR, we process your personal data based on:

Consent: When you provide explicit consent through our contact form
Contract: To fulfill our consultation services agreement with you
Legitimate Interest: To improve our services and communicate relevant information
Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party providers who assist in operating our website and delivering services
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Consultation records are typically retained for 3 years after the last interaction.

Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of processing your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected] or +420 49 716 28 45.

Cookies and Tracking

We use cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

VeWell
Smetanova 84
500 03 Hradec Králové
Czech Republic
Email: [email protected]
Phone: +420 49 716 28 45

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Czech data protection supervisory authority:

Úřad pro ochranu osobních údajů (Office for Personal Data Protection)
Pplk. Sochora 27
170 00 Prague 7
Czech Republic